Live Chat Abuse I
Welcome to Overstock.com Live Chat, you will be joined with a chat representative as quickly as possible. You are now chatting with Stuart.
Stuart: Hello, how can I help you?
AD: Hi Stu, how are you?
Stuart: Hi, I’m doing good, thanks for asking.
Stuart: How about you?
AD: pretty good, pretty good
AD: tell me something Stu, do you sleep on a memory foam mattress?
Stuart: I’m sorry, I don’t.
AD: you see, I wanted to buy one. Am actually eyeing this really good one you guys sell but I’m concerned about your returns policy
Stuart: That’s fine, I will help you further.
Stuart: Have you found one?
AD: yeah, it’s pretty sweet
AD: do you want to check it out?
AD: It’s this one: http://www.overstock.com/Home-Garden/Comfort-Dreams-11-inch-Select-A-Firmness-Memory-Foam-Queen-size-Mattress/3158654/product.html
AD: I’ve read some reviews that say the firmness is a bit hit and miss
Stuart: Sure, I will check on that.
AD: I’m concerned I’ll get one that’s too firm and won’t be able to exchange it for a softer one
Stuart: The ‘Comfort Dreams 11-inch Select-A-Firmness Memory Foam Queen-size Mattress’ is a great choice, however once opened this product is non-returnable. We do not have an exchange option for this item too.
AD: do you have any mattresses that have an exchange option?
Stuart: Please check on the dimensions, refer the description for details and then go ahead with the order.
Stuart: I’m sorry, we have exchange option only for rings.
AD: I can’t sleep on a ring
AD: I tried once. I woke up with really bad back pain.
Stuart: I understand.
AD: Oh, so you’ve slept on a ring before too?
Stuart: No, I was referring to the pain.
Stuart: This mattress is composed of one 2-inch layer of 4-pound memory foam and one 2-inch layer of 3-pound memory foam atop a 7-inch core of traditional urethane foam.
AD: Is that the configuration for the soft, medium or firm mattress?
Stuart: Yes, you are correct.
AD: I’m afraid it wasn’t a yes or no question.
AD: my understanding is that a 5 pound memory foam layer is firmer than a 3 pound memory foam.
Stuart: Yes, it is the comfort level option you can choose for the mattress.
AD: so the configuration you provided must be different depending on firmness, no?
AD: Oh, sorry. I got distracted. There was an owl outside my window.
AD: Scared me a bit.
Stuart: That’s fine.
Stuart: Have I addressed all your concerns today?
AD: “No he has not” - said my girlfriend
AD: I’m afraid we’re still confused as to the configuration of the memory foam layers and how it compares to the different levels of firmness
Stuart: It is the soft, firm and medium option I’m referring to.
AD: I’m with you
AD: I have a choice of soft, medium and firm.
AD: and the mattress is made out of 3 layers: 2in memory foam + 2in memory fam + 7in traditional urethane foam
AD: on the website it says the first two layers are 4lb and 3lb respectively
AD: I’m trying to understand what that relates to in terms of which level of firmness
AD: because different levels of firmness will have different densities
AD: so the soft option might be 3lb + 3lb
AD: and the firm 5lb + 3lb
AD: it’s not clear on the website
Stuart: It is the material used and the layers of the mattress, more the density more the comfort.
AD: am I in the Twilight Zone?
AD: I feel like I’ve been here before.
AD: if you ever come to buy a new mattress would you consider buying this one for yourself?
AD: and if so, what level of firmness?
AD: (though I understand you and I might prefer different firmness levels)
Stuart: Yes, you can go with soft option which is only the top most layer of the mattress. the comfort level if from all the layers of the mattress displayed.
AD: Stu, that was brill
AD: I think that’s all I need to know.
AD: It’s getting late so I might go to bed now.
Stuart: Sure.
Stuart: Please decide on it and order it later.
AD: Unfortunately I’m sleeping on an air mattress. I wish I had a memory foam bed but I don’t know which one to choose.
AD: Are you tired too Stu?
AD: I mean, it’s pretty late. Time for bed, no?
Stuart: I’m fine, I can help you with your concerns.
AD: That’s great. I’m just concerned you might be tired too.
Stuart: If you are tired, you can contact us later too.
AD: Oh, is now not a good time?
Stuart: I can good to help you, since you are tired you can contact us later any time.
Stuart: We are available any time round the clock.
AD: No need. I think I have all the info I need.
AD: Goodbye.
Stuart: Okay.
Stuart: Thanks for visiting Overstock.com. Your feedback is important. Please click ‘Close’ and complete the brief survey which appears. It takes less than one minute.
